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2020 Commerce Trends: Collinson reports significant YoY spending jumps in electronics and online F&B delivery, as travel purchases dip

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2020 Commerce Trends: Collinson reports significant YoY spending jumps in electronics and online F&B delivery, as travel purchases dip
  • Collinson clients’ commerce platforms are seeing significant year-on-year variations in the habits of online shoppers in 2020, tracking with the ongoing effects of the COVID-19 outbreak
  • The early lockdown stages brought spending jumps in electronics, appliances and F&B delivery as consumers adjusted to life and work at home; while health and beauty sales rose alongside easing restrictions
  • The substantial swing in consumer spending habits in 2020 highlights the growing relevance of loyalty commerce platforms, which give travel and financial service providers a flexible and robust way to continually engage with consumers

Charting the effects of the coronavirus pandemic on commerce trends, Collinson today reveals a new look at how COVID-19 is affecting online shopping habits in Asia Pacific. A global leader in customer benefits and loyalty, Collinson supports over 25 online shopping portals where consumers can earn and spend loyalty currency linked to leading travel and financial services reward programmes. This broad and robust loyalty commerce network gives Collinson unique data insight into shifting online spending patterns in 2020.

At the very early stages of the coronavirus outbreak, with travel purchases down 69% year-on-year (YoY), sales of electronics and appliances from merchants like Kogan.com were up 19% as consumers prepared to work, cook and entertain themselves at home. Food and beverage brands with online delivery capabilities also performed well, including Menulog and PARKnSHOP.

After the initial waves of restrictions and lockdowns, sales of health and beauty brands began to rise, with a 21% YoY sales jump for brands like iHerb, lookfantastic.com and L’Occitane — indicating consumers’ preparations to re-enter daily life and once again be face-to-face with friends and colleagues; and underlining the deeper interest in personal health and wellness in the COVID-19 era. Throughout the period, luxury sales have remained consistent.

James Berry, Commercial Director of Collinson’s Loyalty Commerce, said, “Loyalty commerce platforms are now seeing a massive growth in relevance, especially for travel and financial service providers. The coronavirus pandemic has caused a substantial swing in consumer spending habits and we expect the effects of this to ripple out for the next few years at a minimum. We’ve seen unprecedented shopping spikes and demand over the outbreak period, much of it concentrated around specific commerce categories. Understanding this data, we can help partners to better connect to their customers, in terms of communications and delivering on end-consumer needs with the right products at the right moments.”

Simon Morgan, Country Director for Collinson Australia, said, “This has been a challenging time for both consumers and businesses. For organisations who invested in online earn or redeem platforms — designed to reward customer loyalty — the COVID-led surge in online retail has provided a much needed ancillary revenue stream; while enabling companies to remain in contact with consumers, through value-add touchpoints. With Asia being the world’s fastest-growing ecommerce market, it’s likely the importance of platforms such as these will only grow. We’re eager to continue to leverage our data and insight to help brands deepen their sales and loyalty strategies, while helping the region’s consumers access relevant, exciting and rewarding offers.”

Collinson supports organisations to create a differentiated loyalty strategy that reinforces brand preference and delivers personalised engagement with customers. Collinson’s offerings have continued to evolve in order to deliver on the rising need for an integrated and secure commerce ecosystem that enables the delivery of personalised, low friction earn-and-redeem experiences. This approach enables Collinson to support travel, retail and financial services partners by leveraging the unique size and scale of the Collinson business: more than 5,000 retailers and merchant partners, 1,400 banking partners and over 90 airline and 20 hotel group partners, reaching millions of consumers around the globe.

James Berry added, “Like many businesses in 2020, we’ve been working fast to evaluate and evolve our strategies in order to best support our clients and their customers at this unique moment in time. With a rich history of connecting different members of the travel, retail and loyalty ecosystem together, Collinson is uniquely positioned to help brands navigate their loyalty strategy in the post-COVID world. We are increasingly supporting financial institutions to grow their relevance and frequency of customer interactions, retailers to provide added value and stand out, and travel brands to drive deeper engagement in anticipation of the travel recovery. Going forward, we will continue to uncover meaningful data and explore how we can create mutually valuable networks to engage customers, drive spend, and support diversified revenue streams.”

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Venture Capital Fund Manager Token Bay Capital Granted In-Principle Approval To Invest In Tokens With First of Its Kind License in Abu Dhabi Global Market (ADGM)

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  • License will permit investment in both the equity and tokens of crypto start-ups
  • Opening of Token Bay’s new offices in ADGM aligns with planned second fund

Token Bay Capital Limited (“Token Bay”) is expanding its venture capital footprint in the capital of the UAE and has been granted an in-principle approval (IPA) from the Financial Services Regulatory Authority (FSRA) to carry out regulated activities in the ADGM. Subject to final regulatory approval for the grant of the Financial Services Permission (FSP), Token Bay brings niche capabilities to manage both token and equity investments in early-stage crypto start-ups under the FSRA’s Venture Capital Fund Manager (VCFM) framework.

Founded in 2021, Token Bay is a leading Crypto Venture Capital Fund that has adopted a regulatory-first approach from day one. Token Bay invests in start-ups building next-generation blockchain infrastructure and decentralized applications for Web3. Building on the success of its first fund, Token Bay is now launching its second fund and will continue to back outstanding entrepreneurs building infrastructure solutions for the new token economy. In addition to Abu Dhabi, Token Bay also has offices in Hong Kong, and is strategically positioned across digital assets hubs in both the Middle East and Asia.

Founder and Managing Partner of Token Bay, Lucy Gazmararian: “This marks the first phase of global expansion for Token Bay, and we’re excited to have been granted the IPA in ADGM for venture capital investment in tokens as well as in equity. Blockchain technology has the potential to drive innovation through tokenization, and as blockchain networks continue to evolve, it is important that as venture capitalists we are fully equipped to support talented founders building in Web3 by directly participating in these networks and taking an ownership stake through tokens. We extend our sincerest thanks to the regulator for their forward-thinking approach and open dialogue so that we were able to reach this important milestone and establish Token Bay in one of the world’s leading international financial centres and digital assets hub.”

ADGM’s progressive regulatory framework, English common law legal framework, status as a leading centre for financial innovation and vibrant blockchain and digital assets ecosystem have attracted Token Bay to set up offices in the capital of the UAE.

Arvind Ramamurthy, Chief of Market Development at ADGM said, “We extend a warm welcome to Token Bay Capital as they join ADGM’s international financial centre and commence their establishment in Abu Dhabi, marking the beginning of their global expansion journey. ADGM is dedicated to cultivating innovation and excellence in the financial sector, particularly within the virtual asset space. With progressive regulatory frameworks that facilitate companies like Token Bay Capital, ADGM’s vibrant ecosystem stands as the optimal platform for initiating their global growth trajectory.”

Token Bay’s Venture Funds offer institutions, multi-national companies, private banks, family offices and high-net-worth individuals the opportunity to invest in an emerging asset class right at the start of a multi-decade cycle.

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Walmart chooses Swisslog ASRS powered by SynQ software to enhance transparency and delivery of quality products in third milk processing facility

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Swisslog, a leading provider of best-in-class intralogistics warehouse automation and software, has announced that Walmart will install a Swisslog automation solution within its Robinson, TX, facility to enable seamless material flow and increase uptime. Walmart is planning to break ground on the milk processing facility later this year with the facility scheduled to open in 2026.

This is the third Walmart milk processing facility to deploy Swisslog’s automated storage and retrieval solution (ASRS) featuring SynQ software and Vectura cranes. The company worked with Swisslog to open its first milk processing facility in Fort Wayne, IN, in 2018. This facility served as a blueprint for its second facility in Valdosta, GA expected to open in 2025, as well as for the just announced Texas facility.

According to Walmart, the ASRS continues the company’s commitment to building a more resilient and transparent supply chain to deliver high-quality products. It also will bolster the company’s capacity to meet consumer demand for milk. The products from the facility will serve more than 750 Walmart stores and Sam’s Clubs throughout the South including Texas, Oklahoma, Louisiana and parts of Arkansas and Mississippi.

Designed by Swisslog’s automation experts, the ASRS brings together five Vectura pallet stacker cranes with KUKA palletizing and de-palletizing robots, a ProMove pallet conveyor system, as well as a conveyor system for small loads. The automation solution operates on synchronized intelligence from Swisslog’s SynQ software, which provides warehouse management, material flow and automation control system functionality in a single, modular platform.

“We are honored that Walmart continues to put their trust in our automation solutions and our people behind those solutions,” said Sean Wallingford, president, and CEO of Swisslog Americas. “This has been a very collaborative relationship as our two teams work together to create value for Walmart and ensure our automation solutions and software enable the company and its farmers to bring fresh, transparently sourced dairy to market.”

SynQ management software not only optimizes the flow of the equipment to increase efficiency and accuracy of the operation, it also orchestrates the operation of multiple sub-systems. It equips warehouse automation and IT systems with synchronized intelligence of people, processes and machines to boost the efficiency and productivity of warehouse processes and adapt to changing market requirements. SynQ provides sophisticated inventory management and material flow capabilities that enable real-time inventory tracking and management of items to ensure freshness, quality and transparency of the food supply chain.

This project also includes Swisslog’s IT Managed Services, which puts in place experts to proactively manage the IT systems and software required to keep the equipment running at peak performance. The higher-level 24/7 support allows Walmart to free up internal resources from routine IT system administration, while also enabling data-driven proactive maintenance that helps reduce unplanned downtime.

For more information on Swisslog automation technologies and software, visit https://www.swisslog.com

About Swisslog

We shape the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries.

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Rally Ventures' Justin Kaufenberg Joins PayGround Board of Directors

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SportsEngine co-founder brings payments industry experience and understanding of consumer expectations as PayGround prepares for continued growth

Justin Kaufenberg, Managing Director of Rally Ventures, has accepted an invitation to join the Board of Directors of PayGround, a healthcare fintech payments platform. Kaufenberg, who is the co-founder and former CEO of SportsEngine, brings a unique entrepreneurial perspective as well as a deep understanding of payments and banking.

Rally Ventures participated in PayGround’s Series A fundraising in 2023.

“From our very first conversation, Justin and the Rally Ventures team have been enthusiastic about joining PayGround on our mission to empower individuals and families with a healthcare digital wallet,” says PayGround CEO Drew Mercer. “We are in a season of hyper-growth and innovation at PayGround, and we are looking forward to having Justin at the table as we look for ways to provide additional banking capabilities for both healthcare providers and consumers.”

A core investment focus for Rally Ventures is products that deliver mission-critical software with embedded payments and financial services.

“Fixing the payment process within the healthcare industry has proven difficult because of all of the disparate systems involved. This is an industry in dire need of innovation, and I believe PayGround is approaching the problem in a smart and strategic way,” Kaufenberg says. “I’m looking forward to offering any guidance I can to help PayGround move the healthcare payments industry forward as they develop a strategy that looks to integrate various billing systems into their platform. It’s an exciting time to be a part of this company.”

About PayGround

PayGround is a healthcare payments platform that streamlines the payment experience for providers and patients. For patients, it’s an easy-to-use mobile app to manage, track and pay all medical bills in one secure place. For medical providers, it’s a modernized payment platform that reduces costs, simplifies processes and boosts patient and employer satisfaction. PayGround — the meeting place for healthcare payments. Learn more at payground.com.

About Rally Ventures

Rally Ventures invests exclusively in early-stage business technology companies, focusing on entrepreneurs creating major new markets or bringing transformative approaches to existing ones. Since 1997, Rally Ventures’ partners and venture capital industry veterans have invested in or run early-stage enterprise business-to-business technology companies with a proven ability to deliver superior returns regardless of the overall market environment. For more information visit rallyventures.com.

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