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Haptik integrates with Salesforce Service Cloud to enable Intelligent Virtual Assistants

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Haptik integrates with Salesforce Service Cloud to enable Intelligent Virtual Assistants
  • Integration powers one-click seamless connection between Service Cloud and Haptik’s AI platform
  • Haptik’s virtual assistant solution to be made available in Salesforce AppExchange globally
  • The integration enables over 100,000 customers of Service Cloud to enhance omnichannel messaging customer experience

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced its partnership with Salesforce Service Cloud. This enables existing Salesforce Service Cloud customers to leverage Haptik’s Conversational AI technology to significantly enhance customer experience by offering:

  • Hyper-personalized conversations – Ensure rich and personalized conversations by leveraging existing user information in Salesforce while reducing the risk of customers repeating themselves
  • Automatic case creation with chat records – Identify customer interest and create cases in Salesforce as a single source based on actions like enquiries, service requests or end of chat
  • 24*7 sales and support channel – Support and engage customers by answering FAQs, creating tickets, capturing key user details in CRM
  • Best-in-class AI: Benefit from NLU capabilities like Small talk, Sentiment Analysis, Agent Routing Logic etc along with 100+ interactive UI elements to have engaging customer conversations
  • Seamless AI to agent handoff – Reduce agent response time by automating low-touch queries and route high-value queries with historical user interactions data to Salesforce Live agents

Haptik’s CTO and Co-founder, Swapan Rajdev said: “Bringing Haptik’s Conversational AI technology to Salesforce Service Cloud will enable thousands of Enterprises to level up their CX strategy. Using Service Cloud data, Hapitk’s AI engine can power automated and personalized customer interactions along with automation of 80% of repetitive support queries. This provides Live Agents bandwidth to better focus on complex issues and scale support efficiently. It’s the dream team of Automation, CRM and Humans.”

About Haptik

Haptik is one of the world’s largest Conversational AI companies, having reached over 100Mn devices, and processed over 3Bn conversations. Part of the $65Bn Internet conglomerate Jio, backed by Google, Facebook and others, Haptik Intelligent virtual assistants enable Fortune 500 brands globally to enhance CX while saving costs and increasing sales.

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Alternative meat startup Next Meats Co., Ltd and microalgae biotech company euglena Co., launch "NEXT Euglena Yakiniku EX" containing microalgae

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Alternative meat startup Next Meats Co., Ltd and microalgae biotech company euglena Co., launch "NEXT Euglena Yakiniku EX" containing microalgae

Next Meats Co., LTD, the controlling shareholder of Next Meats Holdings, Inc. (“NXMH”) announced that they had signed a joint product development agreement with euglena Co., a biotech company also from Japan which specializes in cultivating Euglena and Chlorella (types of microalgae) and developing the biofuel business.

It was announced that their first joint product “NEXT Euglena Yakiniku EX” is now available for pre-sale at the official online store of Next Meats (In Japan only).

The companies had signed a joint product development agreement in December 2020, aiming to offer consumers more sustainable diet options and lifestyle choices.

The “NEXT Euglena Yakiniku EX” is a plant-based meat containing 500 mg of Euglena and 500 mg of Chlorella extract. The product, which combines the strengths of both companies, is a plant-based meat packed with protein and a great balance of other vital vitamins and minerals. The Euglena Yakiniku EX, like all other Next Meats products, uses no artificial additives and has no cholesterol because no animal derived materials are used, and has significantly less of an environmental impact than regular meat.

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Data & Analytics Startup 9fin Announces Partnership with European Leveraged Finance Association (ELFA)

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Data & Analytics Startup 9fin Announces Partnership with European Leveraged Finance Association (ELFA)

9fin, the AI-powered data and analytics platform for fixed income, announces its partnership with the European Leveraged Finance Association (ELFA). The partnership will allow ELFA members to benefit from 9fin’s expertise in covenants and related market trends.

ELFA is a trade association for European leveraged finance investors. It aims to create a more transparent, efficient and resilient leveraged finance market by establishing and enhancing industry best practice, promoting transparency and facilitating engagement between market participants.

Steven Hunter, Co-founder and CEO of 9fin commenting on the partnership said: “9fin’s raison d’etre is to bring transparency to the leveraged finance market, so we were delighted when the opportunity arose for us to partner with the ELFA. We believe our technology, data, and analysis can help ELFA members shape a more transparent and better functioning credit market.”

Sabrina, CEO of the ELFA, commented: “9fin’s ability to deliver fast, actionable covenant information to investors will provide significant value to our members, and supports our mission to deepen market engagement on important issues. Its market insights and understanding of the implications of covenants will also be used to complement our educational resources. We look forward to working with them in the coming year to increase transparency for leveraged finance investors.”

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Health Carousel Announces Acquisition of MEDPATH

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Health Carousel Announces Acquisition of MEDPATH

Health Carousel, a premier provider of healthcare staffing and workforce solutions, announced today they are strengthening the power of the Health Carousel Locum Network further with the acquisition of MEDPATH.

MEDPATH, located in Trumbull, CT, was founded in 2012 by Timothy Kouble who will continue to lead the company after the acquisition.  MEDPATH will continue to operate under its own brand in Health Carousel’s growing portfolio of locum tenens brands.

MEDPATH is an innovative physician workforce management company that is mission driven to help healthcare organizations improve patient care and save lives.  They partner strategically with their clients and bring an ecosystem of powerful physician staffing resources, capabilities, and horsepower designed to get physicians to patients faster – with the goal of containing costs.  It has a hyperlocal physician network and strong loyalty with providers who can deploy quickly to provide coverage when needed.

MEDPATH joins a strong family of HCLN brands, including NEXTLocums, Onyx M.D., Lucidity, and Vitruvian Medical, which are expected to become the 10th largest locum tenens company in the country, according to the most recent estimates from Staffing Industry Analysts. This is Health Carousel’s 6th acquisition in the locum tenens space since 2015.

“We are pleased to welcome MEDPATH to our Health Carousel family and are confident that this addition will further increase our track record of service excellence with our customers,” said Bill DeVille, Chief Executive Officer of Health Carousel. “Our healthcare facility partners trust us to solve their staffing problems by delivering high-quality healthcare staff to positively impact their patient care, staff morale, cost of staffing and revenue. The addition of the MEDPATH team and their unique RPO/MSP model will enhance our offerings to clients.”

Health Carousel has a proven track record of helping clients solve their workforce challenges by delivering easier, faster access to a nationwide pool of highly qualified physician and advanced practice providers, demonstrated by winning a 2020 Best in Staffing Client Award for providing superior service to their clients.  MEDPATH is dedicated to that same level of partnership with their clients.

“MEDPATH is incredibly excited to become a part of the Health Carousel Locum Network as we continue to build our unique Physician workforce solutions program,” said Tim Kouble, Founder of MEDPATH. “We connected strongly to Health Carousel’s higher purpose of improving patient lives and making healthcare work better. We’re looking forward to advancing our relationships with healthcare organizations across the country to ensure every patient gets access to quality providers when and where they need them.”

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