In this exclusive interview with Nicky Moffat, via The Female Motivational Speakers Agency, discover the secrets to strong leadership and high-performance teamwork. Nicky was the highest-ranking woman in the British army until 2012, when she pursued her passion for workplace performance and became one of the UK’s foremost corporate consultants.
Nicky’s knowledge and extensive experience of leadership, teamwork and inclusion is proven in this insightful interview, where she reflects on the biggest life lesson she learned in the military. Do not miss this exclusive Q&A with Nicky Moffat, a pioneer of corporate excellence.
What is the most important quality of a leader?
“One of the important qualities in a leader is emotional intelligence, the ability to recognise that people process things in different ways and therefore, find ways to bring those people on board. There’s always going to be some people that have the same thinking and motivations that I might have as a leader, but just because the others don’t it doesn’t mean they’re not great employees!
“It just means that I’ve got to find another way to reach them, to give them time to process the change and then to encourage them to come on board with the journey. And of course, sometimes people who take longer to process change are busy reflecting and thinking about change in a way that might be different to me. They can come up with points, ideas, things that can actually make change go better because they have a different perspective.
“When we talk about diversity, it’s not just about Black, White, gay, straight, male, female and so on. It’s about people who lead differently, react differently or think differently.”
During periods of stress, how do you find the motivation to persevere?
“I think one of the things that brings on stress is a loss of control.
“What happens to me – and maybe this is one of the reasons why a career in the army was perfect for me – when I’m under stress, the adrenaline kicks in in a positive way. So I want to engage with it, whatever that thing is that’s stressing me, I want to make a plan. I try to be logical and to think through how to turn a bad situation, into a better situation.
“What I’m effectively doing is I’m trying to gain some semblance of control. And in terms of ownership, I’m trying to own the solution to the problem that I’m experiencing. But I thrive on responsibility, I think I do my best work when I’m under pressure and some element of stress. Sometimes I’ll inspire that by working late to a deadline rather than perhaps starting things earlier!
“And again, it’s important to know yourself, because if by doing that I’m stressing somebody else who process things differently, then I need to be aware of that. That’s a key part of emotional intelligence.”
What advice can you give businesses on how to build high performing teams?
“Building a high performing team starts with the leader. I often refer to something called Mission Command, it’s from the Prussian Chief of Staff many, many years ago.
“I can simplify it into three key areas: firstly, it’s about clarity of direction. A leader must have a clear vision and give direction on what needs to be done by the organisation. People must properly understand what’s being asked of them and why.
“Secondly, you need to have an environment of mutual trust, where I trust my teams to go and deliver what I’ve set out. They also must trust that they can come to me if there’s, for example, a lack of clarity or insufficient resource.
“And the third thing is true and full empowerment. So, building a high performing team, if I use Mission Command, is about clarity of direction in an environment and culture of mutual trust, where people are genuinely empowered.
“The other thing about a high performing team is that diversity within the team can add real value. I don’t just mean diversity as in Black, White, gay, straight, male, female. I mean diversity of experience, perspective, insight, culture and capability.”
The military appears incredibly masculine, did you feel a pressure to fit in and conform to that environment?
“Back in 1985, it was very much a case of wanting to fit in, wanting to prove yourself. You wanted to prove your credibility. You don’t want to let your colleagues down.
“But I certainly found having done that and then having established myself and grown in confidence and knowledge and credibility and so on, I was able to be more myself. I mean, what the military does in training is it sort of breaks you down – and I don’t mean that in a really negative way, it breaks you down so you can contribute as part of an effective team.
“Once you’ve done that and you’ve proved yourself, then the military encourages people to bring their personalities to the fore.”
What was the biggest life lesson you learnt in the military?
“I think in terms of life lessons, again, this was something that came to me over time, and I actually think it’s about self-care. What military people tend to be, not just because it’s ingrained in us and in our training, is very mission focussed mission, hugely focussed on developing our teams and the individuals within it. So we expend a huge amount of our energy on other people.
“And I think it took me some time to realise later on in my career, when I was a Colonel, that I was pushing myself too hard. I remember a particular job when I was working in the Ministry of Defence, I was really focussed on helping to create ministerial endorsed and funded policies that would support our troops on operations.
“And, of course, that’s a really important task. But I put so much energy and effort into that, that I would go home at the weekend exhausted and tired.
“So the biggest life lesson is that if you’re going to be a good leader or deliver your best in any role, then you’ve got to be match fit. And I was most match fit when I made sure I got the balance right between the energy and effort that I was expending on my work and [making time for] rest, recuperation, decompression and some time out.”
An Interview with Jennifer Miree Cope
Described as thorough and organized by her closest associates, Jennifer Miree Cope graduated from Vanderbilt University in 1985 with a degree in Electrical Engineering.
Jennifer has a deep-seated passion for several non-profit organizations. Especially with the Susan G. Komen Foundation and The O’Neal Comprehensive Cancer Center at the University of Alabama at Birmingham, which has treated several of her close friends and family members.
Jennifer Miree Cope’s respect for the generosity of nonprofits inspired her to become a volunteer. Currently, she is involved with several charities started by Independent Presbyterian Church in Birmingham, Alabama: STAIR tutoring, the Children’s Fresh Air Farm, and Holiday House.
Jennifer’s husband, Pat Cope, is the founder of Cope Private Wealth — a prestigious financial planning firm. When not relaxing with her husband and two sons in Mountain Brook, Jennifer can often be found exercising, walking her dog, or hiking in the mountains of North Carolina.
Jennifer, thank you for doing this. Tell me about your best and worst days at work.
My worst days are the days when we’re busy. You know those days when customers are calling, texting, emailing from early in the morning to late at night. (I can’t help it that it rained that day.) But one of my best days was when we had three very happy clients, two of whom brought me wine!
What are the projects that you most enjoy working on?
Landscaping an empty or nearly empty lot. It’s just like an artist starting with a blank canvas.
What was your biggest ‘a-ha’ moment?
My biggest eureka moment was when I realized that technical drawings such as landscape plans can often be just as pretty as art.
What has been the most important part of your professional journey?
That’s a simple answer. It would have to be time management. There’s simply no way to succeed without it. And I start managing my time well from the beginning – it really starts the minute I wake up in the morning.
What risks is your company facing?
With the economy doing poorly and inflation on the rise, people can always stop landscaping. That’s really the biggest issue here. It is unfortunately a luxury and not a necessity.
What would you do with unlimited resources?
That’s a tough one! I mean, to be honest, there are a lot of things that I would do with unlimited money, and I imagine that’s the same for everyone else too.
But there is one thing that I would prioritize if I had unlimited money: First, I would try to use it to find a cure for cancer. Both of my sisters, my mom, my aunt, and my husband all had cancer. My two sisters died from it. It’s a nasty disease and we need to dedicate more of our resources to fighting against it.
When was the last time you totally lost yourself in doing something?
I would have to say it was the last time I made a needlepoint belt for one of my sons. It can be very easy to find yourself in the zone when you’re engaged in that.
What do you do when you’re not at work?
Yeah, well for exercise, you can usually find me playing golf, doing pilates, or yoga. I often enjoy going out to eat or attending sporting events and musical theater. And I can’t forget that one of my favorite things to do is travel — mostly to our place in the North Carolina mountains.
How do you feel you make a difference in the world?
For me, the number one way to make a difference is tutoring the underprivileged. I have done a lot with STAIR, and I am very proud of that work.
In this interview, Raquel Ureña talks about the second season of ‘NY Never Sleeps’
Raquel, It’s a pleasure talking with you again. Much awaited “NY Never Sleeps” will be rolling out its second season pretty soon. How excited are you about this?
I am really excited. Especially because the participants of this second season are super successful women who are truly inspiring. They are great role models.
Would you like to give a sneak peek into the second season for our audience?
These women of Dominican descent all have successful businesses and they all started with nothing, showing us that if you work hard and remain focused, anything is possible. They are all immigrants and today, have many luxuries due to their hard work. Besides seeing the lifestyles of these women, we will also be seeing a lot of fashionable and trendy, and exclusive places in New York.
When will you start filming?
We will start filming in May and have many plans and exclusive events that we will be attending. We will be showing exclusive restaurants and places that people need to see in NY.
On which platforms, will the second season be available? Also, how many episodes will be there in the second season
There are 13 episodes in the second season and it will be airing on Digital 15 and Telemicro Internacional which is the biggest TV platform in the Dominican Republic. Telemicro Internacional is seen in the US through Comcast cable. The show will be airing towards the end of September. We will be filming all summer.
What are your views on the current status of women in entrepreneurship? especially in the Latina community?
New York is a difficult place to live in and very expensive but these women have proven that even with a humble beginning and hard work, it is possible to get ahead in life.
An Interview with Ali LeMille, Career Coach and Founder of The Job Forge
Ali LeMille is the founder of The Job Forge. Ali has successfully helped a large number of companies find the right set of employees. She has also helped over 70 individuals land their dream jobs.
Ali, Thank you so much for talking with us. Your experience with recruitment is pretty vast. You have also worked with some of the biggest names, helping them in recruitment. Tell us more about your past experience.
I had a rather unusual introduction into the recruiting world. I had started as a hiring manager for local “Mom & Pop” shops in my hometown. The connections I made in the area high schools and colleges are what I was able to tap to quickly fix the staffing situation at the theme park I was brought into with Kodak. I moved into a year-round role and worked between New York, New Jersey, and other locations worldwide.
The companies I worked with were some of the most recognizable brands in the world! The last project I worked on was staffing for the Disney Premiere of The Princess and The Frog in Manhattan. It was in a refurbished nightclub where guests could explore a “bayou” playground, learn to draw from actual Disney animators, and see authentic movie props. It was a fantastic opportunity, and I still maintain close connections with the people I worked with during that time.
I found myself in the healthcare sector after being injured by a patient in the emergency room I had been moonlighting in. This placed me on light duty, where I used my talent acquisition skills to recruit positions for everything from housekeeping to physician assistants.
I then moved into the Non-Profit sector with AmeriCorps and their Reading Partners Program. There I maintained a staff of roughly 500 volunteer tutors. After that, I went into Insurance/Healthcare once again.
Based on your experience, what are some of the things a recruiter looks for in a candidate?
Recruiters worth their salt will be looking at your response times, professionalism, and social presence.
Response times give them an idea of your sense of urgency – which is a massive deal for most positions! Potential employers want to know if you’re going to be a great communicator or if you’re willing to let things go for a minute.
Professionalism comes in how you respond: your grammar, cadence, salutations, and if you’re answering everything they asked or leaving out details they need. A great practice is to run your responses through Grammarly or Hemingway App to catch things you may have missed.
Social Presence is massive, and I’m mainly talking about LinkedIn regarding job hunting. Having a fully optimized LinkedIn profile gives you an enormous edge because it’s social proof that you are who you say you are in your career experience. I’ve seen great resumes hit the trash because the candidate didn’t exist anywhere but on their paper resume.
How and when did you come up with the idea of The Job Forge?
When the pandemic hit, I knew many people who joined the mass resignation and began job hunting. People looking to move their careers into a remote situation quickly realized everyone else had the same idea. My phone started blowing up with questions about what “contract to hire” meant and how to update their resumes quickly. I took care of everyone close to me and then some! I wanted to make this service available to anyone else feeling stuck, so I created The Job Forge. I have the different comprehensive packages on my site, but also some basic gigs on Fiverr as well. I wanted to make it as accessible as possible for as many people as possible.
According to you, what are some of the things that career coaches often miss out on?
That clients don’t have to be some industry big wig to need some help. I see a lot of coaches gearing their work to major hitters, not understanding that there’s a whole population of mid-level players that are hungry to throw their career into high gear.
I’ve worked with RNs looking to make Charge Nurse, Retail Managers wanting to switch industries completely, recent grads trying to get their foothold and start making bank, and parents returning to the workforce after time away to take care of their littles.
Whoever needs coaching should have access to it – and that’s my goal. To make Career Coaching accessible and affordable.
How do you address the gaps in the existing recruitment and career consulting services?
The issue I see happening with current recruiting practices is false barriers to entry for many positions. A great example of this is requiring intensive degrees and forcing employees into the office when it’s not necessary.
I recently attended an Equality Summit where the overwhelming response to “What is the number one thing holding your career back?” was employers requiring higher-level degrees for positions that could also be learned through real-world experience. Many people have spent their lives honing their skills, but they are instantly rejected because an advanced degree was not a pathway for them.
My recruiting approach is working with the employer to narrow down the actual needs to do the job – not what looks good on paper. It’s getting them to understand that an applicant can have the most expensive degree in the world and still not know as much as the person who has spent 20+ years in the industry.
And my Career Consulting service falls in line with that philosophy! Degrees are lovely for specific fields but not required for many others. I want to work with my clients regardless of their educational background. Whatever the barriers are, I want to create a plan for them to succeed!
Though every job has a different set of needs, In your experience, what are some of the most common traits recruiters are looking for in candidates?
I touched on a few earlier, but I can tell you a line that recruiters watch closely: Are you finessing your resume or lying about your abilities? There’s a big difference!
It goes without saying that you should never lie on your resume. Saying you have skills you very definitely don’t will not only get you quickly fired but can also get you a blanket industry ban if the community is small enough.
Finessing? That’s fine! And what I mean by that is, let’s say, you went outside your job description and learned new skills because of it. You can put those on your resume! It’s not lying – You did the work and have the abilities you claim to. Or asking your manager if you can change your title on your resume to reflect more accurately what you did under their employment. Then update your resume accordingly. Your resume is meant to reflect your skills and abilities in the best and most truthful way. And if you need help with that, my services are a click away!
Any suggestions you want to give to first-time job seekers?
Job hunting is a numbers game – especially now when there are many open positions and a ton of applicants. Even when you land an interview, keep applying! Nothing is final until you’re signing contracts accepting the job and have an official start date. Focus on your goals and move forward step-by-step. Clean up your social media, flesh out your LinkedIn profile, and revamp your resume and cover letter.
Oh, and please, please, create a professional email—just your name at Gmail or yahoo or whatever platform you use. Anything else is a potential red flag, and you don’t want to have your CV tossed in the trash for something so quickly addressed. Keep your personal email separate and create one specifically for job hunting.
Lastly, a big trend I am seeing is putting pictures of yourself on your resume. In the US and UK, this can actually really hurt your chances of getting an interview. Many companies will toss resumes with applicant pics on them because they don’t want to be seen as biased.
And if you need help with any of this, reach out to me! I’d love to chat!
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