Rifa AI, a conversational AI platform building human-like voice AI solutions for enterprises, has raised USD 1.1 million in funding, led by Seaborne Capital. The company, backed by industry leaders NASSCOM and FalconX, will use this capital infusion to scale its operations in North America, while advancing its conversational AI platform for call centers. This strategic funding will support the development of highly compliant, modular and scalable voice solutions designed to meet the stringent requirements of regulated industries, such as healthcare, insurance, and financial services.
With this new round of funding, Rifa AI will continue to enhance its technology and expand its market presence, ultimately enabling businesses to manage voice workflows efficiently, intelligently, and in full regulatory compliance.The company has already surpassed its early revenue milestones and is on track to scale its operations fivefold over the next two quarters. Its current client base includes U.S.-based health insurers, underwriters, and debt collection
agencies.
“Voice AI in regulated industries isn’t just about understanding speech, it’s about ensuring decisions align with system and policy constraints,” said Sameer Fulzele, Co-Founder of Rifa AI. “We’ve built for complexity from day one, and this funding will help extend our platform to more enterprise customers. Our focus is on scaling voice workflows in sectors where human involvement has traditionally been essential due to compliance challenges. As AI agents become mainstream, the real question is whether they work where it matters most in high-stakes environments.”
Rifa AI has processed over 3 million+minutes of customer interactions in sectors like insurance and financial services, reducing the volume of calls handled by human agents by up to 70%, while enabling up to 60% of queries to be resolved end-to-end through AI voice agents. while ensuring compliance and scalability. The platform automates key workflows, including appointment scheduling, FNOL, payment reminders, and order processing, integrating seamlessly with CRMs, ERPs, and telephony systems.
“Expanding into North America has always been part of our vision, not just as a market, but as a proving ground for truly enterprise-grade voice automation. This funding allows us to double down on building locally, supporting our clients more closely, and delivering solutions that meet the nuanced demands of regulated industries. We’re here to show that voice AI can be both deeply compliant and remarkably scalable.”Said, Shubham Khoker, Co-Founder, Rifa AI
Additionally, Rifa AI participated in the FalconX Global Immersion Program in June 2023, connecting start-ups with enterprise customers and leaders in Silicon Valley, further enhancing its credibility in the tech ecosystem. The company is also backed by NASSCOM’s GenAI Startup Foundry and will be participating in the IIT Build Accelerator, supported by Foundation Capital, a prominent venture capital firm in the U.S.
About Rifa AI
Rifa AI is an innovative conversational AI platform platform designed to transform customer interactions within regulated industries. Founded by Sameer Fulzele, a seasoned entrepreneur and IIT Bombay alumnus, alongside Shubham Khoker, the former growth head at Topmate and also an IIT Bombay graduate, Rifa AI brings together deep expertise in AI, business operations, and technology integration.
Rifa AI’s mission is to help contact centres rebuild their operations around intelligence rather than human labour. Its conversational AI platform deploys Voice AI Agents at scale, seamlessly integrating with an enterprise’s existing systems. By combining advanced AI models with structured decision trees, policy-based workflows, and backend APIs, Rifa AI ensures real-time, autonomous voice interactions that remain fully compliant with industry regulations such as HIPAA and TCPA.
Rifa AI’s platform is designed for high-stakes sectors like healthcare, insurance, and debt recovery, where precision and regulatory adherence are paramount. With a focus on reducing human call volume, increasing operational efficiency, and maintaining accuracy in complex workflows, Rifa AI is redefining how businesses manage customer interactions in regulated environments.