Countries from around the globe are connected by a network of journalists and media outlets that share developing news stories throughout the land. The public thrives on political, educational, environmental, and inspirational news that can help them in their daily lives. It’s a complicated business to run a publishing company that spans the globe; it takes patience and planning. 

I am Tetyana Fomina, Editorial Operations Manager at AmoMama. I have been working with AmoMama since its inception in January 2017. Since 2017, I have developed skills and experience in building processes within vast projects run by people in multiple time zones thousands of kilometers from one another. If you’re trying to start your own publishing company from the ground up, I have some important tips to share with you. 

AmoMama is an entertainment media publishing company working under the international IT company AMO. The AmoMama cooperates with over 120 people who write and develop stories for an audience around 40 million people per month in the US and Western Europe. Content is distributed in four languages; French, German, English, and Spanish. 

Cooperating Conservatively For A New Business Venture 

While your business idea is still formulating, consider it to be in “test mode.” At this point, you don’t yet want to hire a large team. First, you should concentrate on hiring journalists to investigate and write new content. 

As your media outlet idea becomes viable, meaning that your content is starting to drive traffic, you can expand your team of journalists and add editors and proofreaders. As your company grows, you can continue investing in your written content’s quality. 

How To Properly Scale Your Team 

Pay attention to the workload of everyone. When the staff is overloaded with work, it can create bottlenecks in your publishing process that could be costly and create terrible working conditions for the team. 

For each new job vacancy, you open up for hire, think of the entire team as a whole. Hiring a new journalist will mean that more stories are being written that need to be edited, designed, and so on. If you focus too narrowly on one portion of the team, you run the risk of creating an unbalanced workload throughout the entire team. 

How To Set Up Processes When Your Remote Newsroom Is In 11 Time Zones 

If you’re going to dabble in international publishing, then you’re going to have to learn to navigate all the time zones that you cover. This is both a blessing and a curse because although it can be a difficult and delicate juggling act, you can end up with a workforce that literally works around the clock for your business. 

At AmoMama, we will cooperate with people from different time zones and schedule them so that they only slightly overlap during the working day, typically by 1 or 2 hours.  The rest of the time, they work autonomously, taking turns replacing each other. 

Make sure that the entire functional unit is working in the same time zone or at least on the same schedule. For example, if we start working with a new journalist who has a night schedule in a specific time zone, we have to find a content analyst, editor, moderator, and designer to work with that person simultaneously. Otherwise, you create a broken system where hours are spent wasted while someone waits for approvals or tasks to be done before they can move on with their own work. Ideally, you will have one of these functional units working in each time zone that you need to cover. 

You may end up with more people working day shifts in your most popular time zones. If that is the case, you can create smaller evening shift teams and distribute training documents and skill builders to teams with lower workloads. 

Streamlining Operations In An International Editorial Office

We work for the audience in the United States and Europe. Different countries have different standards for what constitutes fair use, protection of personal data, and other issues that could have legal complications. You have to keep track of all the laws that regulate your business in the areas you work and the areas you publish content. 

In order to have better control over an international office, we have moderators and editors roles that are responsible for content approvals. They are also responsible for doing a detailed review of all content for compliance with the laws for each area. 

As little as three years ago, we had journalists approving and publishing their own content, but that model was not sustainable in the long run. Having these checks and balances in place reduces the risk to the business and makes things flow more smoothly. 

If your content doesn’t comply with rules and laws, then you can be removed or banned from social media platforms or be subject to fines and other penalties. This is precisely why we implemented a multi-step verification process at AmoMama. 

Managing Expectations With Remote And International Teams

As you can imagine, we don’t have team members working around the clock in different time zones within a single office building. We cooperate with people that work remotely, and there are some interesting challenges in running a remote publishing team. 

Many of the people we cooperate with are used to having a flexible schedule with minimal controls. Some can adjust to a more structured work environment, while others cannot. Make sure to set the expectation from the very first interview that your publishing company is fast-paced and has strict deadlines. 

Make sure new people know that professionalism is a must, and they should be able to complete agreed tasks, participate in conditioning interviews and meetings if needed.

Finally, you must be able to find a way for people from very different backgrounds to come together, by collaborating on the same project. Things like manners, and communication can vary by culture. In some cultures, people are very organized in their work process, while in others there is a more relaxed system. Usually, you can overcome these differences by setting plans from the start with agreed rules and collaboration expectations for things like project timing and task completion. It can also help to collaborate with people with great multicultural communication skills to help coordinate the process.

The success of any business depends on having loyal customers. Retaining existing customers is far more cost-effective than constantly acquiring new ones. With that in mind, it’s important to focus on loyalty and retention strategies if you want your business to thrive.

In this article, we will take a look at some effective ways you can retain your customers and build loyalty over time. From creating personalized experiences to offering rewards programs, there are plenty of options available for building strong relationships with your customers and keep them coming back for more.

By leveraging the right combination of tactics, you can ensure that your current customers remain satisfied while also bringing in new ones as well.

Concentrate on Customer Service

Customer service is a key factor in helping to retain consumers and build loyalty. Providing an excellent service can help customers feel valued, which encourages them to be more invested in the company they are engaging with and more likely to remain loyal.

Focusing on providing a top-notch service means being readily available to assist customers with their inquiries. This could include providing assistance over the phone, email, chat, or in-person if applicable.

In some cases, you may decide to hand this type of service over to a support chatbot. By making a chatbot comparison online, and learning more about how they can help with inquiries and faster response times, businesses can ensure they are utilizing the best customer service solution.

Whichever method you implement, you must make sure to be courteous and patient in order to demonstrate that you value them as customers. Not doing this, and being rude and unkind, can result in serious consequences for your business.

Create Personalized Experiences

For businesses, there is nothing more important than taking the time to create personalized experiences. Getting to know who your customers are and the needs they have can go a long way in fostering increased loyalty.

By understanding what drives them, you can tailor content, rewards, and services specifically to those needs. In addition, creating unique experiences that make the customer feel special will help them form an emotional connection with your brand.

This could be a simple “thank you” message or offering discounts on special occasions like their birthday. By taking the time to recognize customers and show them that they are valued, you can create lasting loyalty.

Encourage Social Engagement

Creating an active community of customers who interact with each other can help generate loyalty and increase your customer base. Regularly engage with them on social media, respond to their comments and questions in a timely manner, and make sure to thank them for their support.

In addition to this, you can offer exclusive promotions or discounts to those who are part of your social community. This can help create a sense of exclusivity which will drive customers to remain loyal and actively engaged with your brand.

Try and post on your account at least once a week, depending on your industry and customer base. This will help keep you in the minds of customers and ensure that they don’t forget about you or look elsewhere for their needs.

Incentivize Returning Customers

Rewarding returning customers is one of the most effective ways to retain them. This could include offering a discount on their next purchase, free shipping, or other rewards for being a long-standing purchaser.

You can also create loyalty programs that offer points or rewards for purchases, referrals, or even monthly anniversaries. These incentives will keep your customers coming back, as they get something out of it and feel appreciated.

You don’t have to do this all the time, but indeed, doing it every so often will be effective in retaining your current customers and keeping them coming back for more.

Make sure to personalize the incentives you offer. Knowing your customers’ preferences can help you tailor any offers specifically for their needs, which in turn makes them feel special and valued.

Stay Up to Date with Trends

Keeping up with industry trends is a key factor in retaining customers and building loyalty. In order to maintain their loyalty, businesses need to be aware of the latest developments in their industry. This means staying informed about changes in customer preferences, new technologies, innovations, competition, and regulations.

By understanding what is happening in the marketplace, you can anticipate your customers’ needs and make sure that your products and services are up-to-date and relevant. This will also help you stay ahead of the competition, giving you an edge in gaining loyal customers.

Final Thoughts

It’s important to remember that retention and loyalty go hand-in-hand. Retention is an ongoing process that requires a long-term commitment from both parties – you as the business owner, and the customers who are loyal to your brand. To build lasting relationships with your customers, it’s essential to create meaningful experiences for them through personalized interactions, incentives or rewards programs, and excellent customer service.

By consistently delivering value in these areas, you can ensure that customers remain engaged with your brand over time and become more likely to make repeat purchases.

With this article as a foundation of knowledge about how best to retain your customers and build loyalty within them towards your company, we hope you have all the tools necessary to take action today!

Taking out a loan can be challenging, especially if you’re considering taking out an express loan. Express loans are typically offered with higher interest rates than standard loans but come with the added benefit of quick approval and access to funds. To make sure that you get the best rate possible, it is important to compare express loan providers before making your decision. Here are some tips for comparing loan providers and choosing the best one for your needs.

Research Loan Providers Thoroughly Before Applying

Before applying for any type of loan, it is important to thoroughly research potential lenders. Read customer reviews online, check out the lender’s website for information about their services, and don’t be afraid to ask questions if something seems wrong. It’s also important to read the fine print carefully and understand exactly what you agree to before signing any documents. At a minimum, compare three express loan providers to better understand the available options.

Examine Interest Rates and Fees

When comparing different express loans providers, consider both interest rates and fees associated with each lender. The highest interest rate may not necessarily mean you will pay more in the long run; some lenders charge additional fees that can add up quickly over time. Be sure to look into all associated fees when deciding which lender is best for you. Some fees may include origination fees, application fees, late payment fees, or prepayment penalties. All of these should be taken into consideration when deciding on a lender.

Compare Repayment Terms and Options

Repayment terms vary from one provider to another, so it’s important to consider this when comparing express loan providers. Consider factors such as how long you have to pay back the loan, what type of repayment plan works best for your budget, whether or not there is an option for early repayment without penalty, and any other repayment plans that might work better than others for your particular situation.

Customer Service and Support

The company should have knowledgeable and helpful representatives available to answer questions you may have about their products or services. The staff should be understanding and courteous, offering helpful advice when needed. It is also a good idea to read through any reviews that customers have posted about their experiences with the loan provider. That can be very informative in understanding how well someone’s customer service concerns were addressed or if any issues arose from dealing with them.

Additional Benefits and Services

Beyond competitive interest rates and fees, many loan providers offer additional benefits and services that could be useful to customers looking for an express loan. Be sure to check out the other services or benefits the lender offers before deciding. These could include rewards programs, discounts on associated products or services, promotional offers through affiliates, or even a simple referral program. Many lenders also offer online loan calculators to help customers determine how much they will owe or their monthly payments. Additionally, some lenders provide educational resources to help borrowers better understand their options and make informed decisions.

Choosing an express loan provider can be difficult, but by following these steps, you can ensure that you find the best deal available for your unique financial situation. Researching potential lenders thoroughly before applying will help ensure you select a reputable company with competitive rates and terms that suit your needs.