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Utilization of Artificial Intelligence As A Service to increase customer experience and strengthen security

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Artificial Intelligence As A Service

Artificial intelligence as a service (AIaaS) emerges as an excellent tool to solve existing issues from various sectors such as healthcare, education, and defense. Technology firms, startups, and leading companies have launched their innovative solutions to improve the overall productivity of organizations and enhance customer experience. Different issues have been identified and AI-driven solutions have been developed. Among all the solutions, improving customer experience remains the priority.

Market players integrated their service platform with AI-based services to ensure seamless operations and enhance the overall experience. In addition, AI-assisted conversational assistants have been deployed to handle the surge in the volume of queries in the healthcare and educational sectors. One of the most essential uses of AI-based services is related to maintaining national security. AI-based facial recognition apps have been developed and deployed to identify citizens during difficult situations such as war.

The implementation of AIaaS will increase in the coming years as companies try to develop innovative solutions to solve existing issues. According to the report published by Allied Market Research, the global artificial intelligence as a service market is expected to reach $77.04 billion by 2025. Following are some of the trends and activities taking place across the world.

Market players have been acquiring the services of AIaaS providers to improve the capabilities of their platforms. Newgen Software integrated Microsoft Azure Applied AI services for enabling automation and intelligent document processing. Under this integration, Newgen will implement automation solutions such as Azure Form Recognizer for gaining AI/ML-driven automation. The company integrated these solutions for empowering its end-to-end content management platform for its customers along with providing scalability and security benefits.

Many companies are implementing intelligent automation solutions for availing productivity gains and reshaping the workplaces with cloud and other emerging technologies. In addition, many enterprises are looking forward to digitizing content-driven processes, enhancing productivity, and improving customer services. The integration of Microsoft Azure in Newgen will enable enterprises in managing content processes in a secure and scalable manner. Moreover, enterprises can simplify the complex content management processes to achieve flexibility and reliability. The solutions built on Azure will be influential in speeding up the adoption of the cloud, modernizing applications, and improving customer experience. The integration activities of AI services will continue to enhance business processes.

Market players have been expanding their product portfolio and offering AI services to various sectors. Startups have been widening their products and providing services to the healthcare sector. Conversational AI startup Kore.ai launched a new service called HealthAssist for the healthcare sector. The startup plans to expand its services beyond standard customer service. With an experience of handling more than a billion conversations with the help of AI assistants, its new service will help the healthcare providers in testing, developing, and deploying voice-based and text-based AI assistants for customer service. This assistant will interact with patients, insurance providers, and healthcare service providers to solve their queries and direct them to human staff if required. The company gained HIPAA compliance, which implies that it has access to patient records, billing information, and others. This will reduce the tasks of human workers.

Raj Koneru, the CEO at Kore.ai highlighted that its AI assistant and technology have been adopted by a lot of healthcare providers across the world. Its new solution is focused on solving various challenges faced by healthcare providers. It will fill the gap between processes, improve access to care, and enhance customer experience. Conversational AI solutions will emerge for highly regulated, complex, and dynamic processes in the next few years.

The trend of launching new products involving AI-driven assistants continues as the requirements in various sectors emerge. Along with the healthcare sector, there is another sector that needs to solve the queries of people. It is the education sector. As new admission processes begin, there is a huge demand for help on different processes. Educational institutes have been struggling to offer support to people opting for the admission process and do not possess enough manpower to solve the queries of every student. SuperBot launched an AI-based admission helpline for enabling educational institutes to provide around-the-clock support for queries. This platform is AI-driven and powered by natural language processing platforms. It has the ability to handle nearly one million calls every day and offer support in nine regional languages in India.

The newly-launched solution will enable educational institutes in scaling up operations and eliminate the need to hire manual labor. In addition, they do not need to spend more on infrastructure expenditure. The requirement to set up call centers, expand sales departments, and hire new labor will be eliminated with the implementation of the AI-based assistant. SuperBot trained its conversational bot for more than 1,000 intents. Moreover, it directs the students to human staff if there is a need for advanced help. The company developed cutting-edge technology for providing personalized and scalable solutions to handle a surge in query volumes. New AI-driven solutions will be launched to solve different issues existing in the educational sector.

Identification of citizens and preventing misinformation are crucial factors in ensuring the security of any country. AI service providers are providing biometric apps for helping countries maintain security. ClearView AI provides facial recognition app to the Ukrainian Defense Ministry for assisting in the identification of citizens at checkpoints. Moreover, this app can be utilized for the identification of deceased people. As the war situation intensifies in Ukraine, the government has been seeking support from various governments along with AI provider companies of the world.

Hoan Ton-That, the CEO at ClearView AI, highlighted that its AI-based facial recognition system can identify people better than fingerprint biometrics. Moreover, it works even if citizens suffered facial injuries. The company executive outlined that the company developed this app for reuniting the families that have been separated during the war. The Ukrainian government will deploy the app in the near future. The company will ensure that there will be no misuse of the application and it complies with international standards such as the Geneva Convention. As technology firms strive to solve the existing problems, the effective utilization of technology during difficult times such as war will prove to be a boon for ensuring security and saving people.          

Pratik Kirve is writer, blogger, and sport enthusiast. He holds a bachelor degree in Electronics and Telecommunication Engineering and currently working as a Team Lead - Content Writing at Allied Market Research. He has avid interest in writing news articles across different verticals. When he is not following updates and trends, he spends his time reading, writing poetry, and playing football. He can be reached at pratik.kirve@alliedmarketresearch.net

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Vechain and SingularityNet Combine Blockchain + AI To Drive Sustainability and Build Advanced Enterprise-Grade Tools

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Vechain and SingularityNET, industry leaders in blockchain and artificial intelligence (AI) respectively, have announced their strategic collaboration. This partnering of technical giants unites powerful emerging technologies with the potential to radically change how the global economy operates, offering powerful enterprise-grade tools to tackle challenges in the field of sustainability and traditional businesses.

In particular, the alliance holds great promise for vechain’s ambitions with Boston Consulting Group, partners, collaborating on building ‘ecosystems’ wherein individuals and businesses are incentivised to act sustainably. SingularityNet’s AI capabilities offer immense potential to enhance and improve these ecosystems, utilising AI technology to pore over data, and improve their efficacy.

Vechain and SingularityNET intend to launch joint research initiatives to fortify the efficacy of each respective platform and ingrain the pair at the heart of future digital development. The combination of these technologies can equip businesses with intelligent tools, signalling the onset of a new phase in the era of digitisation.

Dr. Ben Goertzel, the visionary CEO of SingularityNET, expressed his excitement for the massive potential of this partnership:

“The last few years have taught the world that when the right AI algorithms meet the right data on sufficient processing power, magic can happen.

What’s even better is when the algorithms, data and processing are decentralized in deployment, ownership and control — which is exactly the sort of magic that’s going to happen putting the SingularityNET ecosystem’s AI algorithms together with vechain’s deep and diverse enterprise data, on the joint, secure distributed processing power of the two networks.

This combined power will be applicable to sustainability as one of our initial focus areas, but in the end extends across essentially all vertical markets. It’s hard to overestimate the potential here.”

Vechain’s CTO Antonio Senatore commented:

“We’re excited to be collaborating with leading Web3 AI platform, SingularityNET, combining our rich streams of enterprise data with SingularityNET’s powerful and versatile platform.”

“Blockchain and AI offer game-changing capabilities for industries and enterprises and are opening new avenues of operation. We look forward to working closely with the SingularityNET team to build out new services and continue to advance the fore of possibility in web3 and sustainability.”

Vechain and SingularityNET are enabling a new, more interconnected and automated world, driving new capabilities in the fields of industry and in particular, for action around sustainability.

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Deepdub and OOONA Announce Strategic Partnership to Expand AI-Based Dubbing Solutions to Global Entertainment and Media Clients

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deepdub

Deepdub, the leading AI-based audiovisual dubbing and language localization company, today announced a partnership with OOONA, a major media localization software provider. This collaboration will bring Deepdub’s advanced dubbing solutions to OOONA’s extensive entertainment and media clients worldwide.

Through this partnership, OOONA will implement a process for connecting their clients to Deepdub’s services. This will enable media companies and content creators worldwide to instantly access Deepdub’s innovative dubbing solutions. Companies will be able to submit their content localization needs with ease via OOONA’s platform and receive tailored proposals from Deepdub that leverage the power of AI emotion-prompting technology. Going forward, clients stand to benefit from more efficient workflows and access to groundbreaking dubbing capabilities unlocking flexibility and scale.

“OOONA’s unmatched expertise in media localization, honed from providing pioneering management and production tools to the biggest names in the sector, makes them an ideal partner,” said Ofir Krakowski, CEO and co-founder of Deepdub. “This collaboration gives us the opportunity to introduce our advanced AI dubbing technology to new clients across the entertainment industry and beyond.”

OOONA is trusted by leading media localizers, broadcasters and a vast user base spanning over 170 countries. “We continue to stay true to our mission of being the core platform that integrates anything our clients need, including any opportunities AI-based solutions bring for localizing audiovisual assets,” said Wayne Garb, CEO and co-founder of OOONA. “We are thrilled to collaborate with Deepdub and further strengthen the services we provide to our customers globally.”

About Deepdub

Deepdub aims to bridge the language barrier and cultural gap of entertainment experiences for international audiences across TV, Film, Advertising, Gaming and e-learning. We provide a high-quality localization service for entertainment content using deep learning and AI algorithms. Deepdub plugs into the post-production process of content owners and provides an end-to-end solution for all of their localization needs. Deepdub’s team consists of technology entrepreneurs, engineers, and scientists, as well as dubbing and post-production specialists with extensive industry experience. The advisory board features prominent media executives such as Kevin Reilly, who held the position of Chief Content Officer at HBO Max and president of TNT, TBS, and truTV, and Emiliano Calemzuk, the former President of Fox Television Studios.

For more information about Deepdub, visit https://deepdub.ai 

About OOONA

OOONA.Net Ltd (www.ooona.net) is a globally recognized provider of professional management and production tools for the media localization industry. Renowned for its state-of-the-art software catering to subtitling, voiceover, dubbing and captioning needs, OOONA’s modular, pay-as-you-go pricing model empowers users to tailor solutions to their unique requirements. Trusted by leading media localizers, broadcasters and a vast user base spanning over 170 countries, OOONA continues to trailblaze advancements in the field of media localization.

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RedCloud is using Generative AI to unlock the future of B2B Commerce in Emerging Markets

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RedCloud is using Generative AI to unlock the future of B2B Commerce in Emerging Markets
  • Almost half of the growth in the FMCG industry over the next 3 years will take place in Emerging Markets outside of China
  • AI-powered Open commerce will be the key to FMCG’s winning in these markets
  • 90% + of B2B trade is still conducted offline, current ecommerce solutions will only go so far in bringing this trade online
  • RedCloud’s intelligent open commerce platform, which currently has over 300,000 users, empowers FMCG brands to dynamically transform trading relationships with their distribution channels and millions of micro retailers
  • With some of the largest product ranges in the world, the need for AI-powered search, order and trade is critical to cost, convenience and choice for the FMCGs in food, beverage, and essential consumer supplies.

Almost half of the growth in the FMCG industry over the next 3 years will take place in Emerging Markets outside of China. It’s a $1 trillion dollar opportunity for brands that can successfully navigate these markets. RedCloud Technologies, the company behind the world’s first open commerce platform, are bringing the latest in generative AI technology to help businesses further seize this sizable opportunity.

RedCloud has made a number of new AI expert hires and has formed several partnerships with cutting-edge AI companies. They now have number of updates to their intelligent open commerce platform in progress which include:

  • Powering their search and order functionality with large language models to reduce friction
  • Creating a new level of AI driven microtargeting for in-app campaigns and promotions
  • Utilising machine learning to create highly advanced predictive analytics
  • Augmenting their data processing operations with AI powered optimisation tools

For most businesses in the FMCG market, the ability to buy and sell efficiently is key. But in EMDEs – the areas that also have the greatest growth potential – barriers remain. RedCloud’s current platform has already created a fairer, more profitable trading system, bringing over 300,000 local merchants online for the first time, allowing them to trade instantly with their distributors and FMCGs. Their latest updates will go one step further, by fusing their search functionality with LLM’s, they will reduce the time spent ordering by over 80%. This frees up time local retailers could be using to trade in the digital economy.

It’s not just local retailers who will benefit though from the upcoming updates to the RedCloud platform. FMCG brands and distributors are also set to reap the benefits of RedCloud’s commitment to generative AI. Price volatility means businesses are often hard-pressed to keep up with the macroeconomic changes affecting their markets. RedCloud is therefore undertaking several updates to its existing dynamic pricing tools.

Their real-time data insights powered by machine learning creates automated pricing recommendations that could increase a company’s revenue by around 15%. They are also developing AI into their insights tool to allow for the creation of highly accurate predictive analytics. This will enable companies to further improve their forecasting with confidence, remaining ahead of macroeconomic curves and market trends.

RedCloud is also using generative AI to help companies reduce their advertising costs. FMCG brands can spend anything between 5%-15% of their operating budget on advertising, however on traditional channels, 90% goes unseen and conversion rates are continuing to reduce. RedCloud is supercharging its search and promotions tool  with machine learning to further improve its targeting capabilities, allowing for micro-segmentation of audiences and campaigns. This will allow companies to create more efficient and effective digital advertising campaigns, allocating spend only where it’s truly valuable.

Justin Floyd, founder and CEO of RedCloud, comments: ‘The future of B2B commerce is open and  conversational. This overcomes the lack of trust in traditional and big tech e-commerce platforms, enabling users to place orders in a familiar way and build sustainable relationships with sellers – regardless of whether there’s a human on the other end or not. ‘

RedCloud’s AI lead Daniel Chada, adds: ‘Generative AI, which includes technologies like Generative Adversarial Networks (GANs) and language models like ChatGPT, can play a significant role in addressing the challenges of digitising B2B commerce. Managing user experience, data integration, security, privacy, and regulatory compliance, it provides a simple yet sophisticated solution to the most pressing problems faced in the FMCG space. And one that can be easily adopted in emerging markets.’

About RedCloud

RedCloud is a global technology company, headquartered in London committed to bringing commerce everywhere, especially in emerging markets, by digitally connecting FMCG brands, distributors, and merchants, enabling them to search smarter, sell better, and trade simpler.

With its proprietary Open Commerce platform, RedCloud is poised to drive economic growth in the FMCG industry by providing new levels of visibility and facilitating strategic decision-making based on real-time data analysis syndicated across the distribution chain.

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