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Utilization of Artificial Intelligence As A Service to increase customer experience and strengthen security

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Artificial Intelligence As A Service

Artificial intelligence as a service (AIaaS) emerges as an excellent tool to solve existing issues from various sectors such as healthcare, education, and defense. Technology firms, startups, and leading companies have launched their innovative solutions to improve the overall productivity of organizations and enhance customer experience. Different issues have been identified and AI-driven solutions have been developed. Among all the solutions, improving customer experience remains the priority.

Market players integrated their service platform with AI-based services to ensure seamless operations and enhance the overall experience. In addition, AI-assisted conversational assistants have been deployed to handle the surge in the volume of queries in the healthcare and educational sectors. One of the most essential uses of AI-based services is related to maintaining national security. AI-based facial recognition apps have been developed and deployed to identify citizens during difficult situations such as war.

The implementation of AIaaS will increase in the coming years as companies try to develop innovative solutions to solve existing issues. According to the report published by Allied Market Research, the global artificial intelligence as a service market is expected to reach $77.04 billion by 2025. Following are some of the trends and activities taking place across the world.

Market players have been acquiring the services of AIaaS providers to improve the capabilities of their platforms. Newgen Software integrated Microsoft Azure Applied AI services for enabling automation and intelligent document processing. Under this integration, Newgen will implement automation solutions such as Azure Form Recognizer for gaining AI/ML-driven automation. The company integrated these solutions for empowering its end-to-end content management platform for its customers along with providing scalability and security benefits.

Many companies are implementing intelligent automation solutions for availing productivity gains and reshaping the workplaces with cloud and other emerging technologies. In addition, many enterprises are looking forward to digitizing content-driven processes, enhancing productivity, and improving customer services. The integration of Microsoft Azure in Newgen will enable enterprises in managing content processes in a secure and scalable manner. Moreover, enterprises can simplify the complex content management processes to achieve flexibility and reliability. The solutions built on Azure will be influential in speeding up the adoption of the cloud, modernizing applications, and improving customer experience. The integration activities of AI services will continue to enhance business processes.

Market players have been expanding their product portfolio and offering AI services to various sectors. Startups have been widening their products and providing services to the healthcare sector. Conversational AI startup Kore.ai launched a new service called HealthAssist for the healthcare sector. The startup plans to expand its services beyond standard customer service. With an experience of handling more than a billion conversations with the help of AI assistants, its new service will help the healthcare providers in testing, developing, and deploying voice-based and text-based AI assistants for customer service. This assistant will interact with patients, insurance providers, and healthcare service providers to solve their queries and direct them to human staff if required. The company gained HIPAA compliance, which implies that it has access to patient records, billing information, and others. This will reduce the tasks of human workers.

Raj Koneru, the CEO at Kore.ai highlighted that its AI assistant and technology have been adopted by a lot of healthcare providers across the world. Its new solution is focused on solving various challenges faced by healthcare providers. It will fill the gap between processes, improve access to care, and enhance customer experience. Conversational AI solutions will emerge for highly regulated, complex, and dynamic processes in the next few years.

The trend of launching new products involving AI-driven assistants continues as the requirements in various sectors emerge. Along with the healthcare sector, there is another sector that needs to solve the queries of people. It is the education sector. As new admission processes begin, there is a huge demand for help on different processes. Educational institutes have been struggling to offer support to people opting for the admission process and do not possess enough manpower to solve the queries of every student. SuperBot launched an AI-based admission helpline for enabling educational institutes to provide around-the-clock support for queries. This platform is AI-driven and powered by natural language processing platforms. It has the ability to handle nearly one million calls every day and offer support in nine regional languages in India.

The newly-launched solution will enable educational institutes in scaling up operations and eliminate the need to hire manual labor. In addition, they do not need to spend more on infrastructure expenditure. The requirement to set up call centers, expand sales departments, and hire new labor will be eliminated with the implementation of the AI-based assistant. SuperBot trained its conversational bot for more than 1,000 intents. Moreover, it directs the students to human staff if there is a need for advanced help. The company developed cutting-edge technology for providing personalized and scalable solutions to handle a surge in query volumes. New AI-driven solutions will be launched to solve different issues existing in the educational sector.

Identification of citizens and preventing misinformation are crucial factors in ensuring the security of any country. AI service providers are providing biometric apps for helping countries maintain security. ClearView AI provides facial recognition app to the Ukrainian Defense Ministry for assisting in the identification of citizens at checkpoints. Moreover, this app can be utilized for the identification of deceased people. As the war situation intensifies in Ukraine, the government has been seeking support from various governments along with AI provider companies of the world.

Hoan Ton-That, the CEO at ClearView AI, highlighted that its AI-based facial recognition system can identify people better than fingerprint biometrics. Moreover, it works even if citizens suffered facial injuries. The company executive outlined that the company developed this app for reuniting the families that have been separated during the war. The Ukrainian government will deploy the app in the near future. The company will ensure that there will be no misuse of the application and it complies with international standards such as the Geneva Convention. As technology firms strive to solve the existing problems, the effective utilization of technology during difficult times such as war will prove to be a boon for ensuring security and saving people.          

Pratik Kirve is writer, blogger, and sport enthusiast. He holds a bachelor degree in Electronics and Telecommunication Engineering and currently working as a Team Lead - Content Writing at Allied Market Research. He has avid interest in writing news articles across different verticals. When he is not following updates and trends, he spends his time reading, writing poetry, and playing football. He can be reached at pratik.kirve@alliedmarketresearch.net

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Snowflake Launches Arctic: The Most Open, Enterprise-Grade Large Language Model

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Snowflake generative ai

Snowflake (NYSE: SNOW), the Data Cloud company, today announced Snowflake Arctic, a state-of-the-art large language model (LLM) uniquely designed to be the most open, enterprise-grade LLM on the market. With its unique Mixture-of-Experts (MoE) architecture, Arctic delivers top-tier intelligence with unparalleled efficiency at scale. It is optimized for complex enterprise workloads, topping several industry benchmarks across SQL code generation, instruction following, and more. In addition, Snowflake is releasing Arctic’s weights under an Apache 2.0 license and details of the research leading to how it was trained, setting a new openness standard for enterprise AI technology. The Snowflake Arctic LLM is a part of the Snowflake Arctic model family, a family of models built by Snowflake that also include the best practical text-embedding models for retrieval use cases.

“This is a watershed moment for Snowflake, with our AI research team innovating at the forefront of AI,” said Sridhar Ramaswamy, CEO, Snowflake. “By delivering industry-leading intelligence and efficiency in a truly open way to the AI community, we are furthering the frontiers of what open source AI can do. Our research with Arctic will significantly enhance our capability to deliver reliable, efficient AI to our customers.”

Arctic Breaks Ground With Truly Open, Widely Available Collaboration
According to a recent report by Forrester, approximately 46 percent of global enterprise AI decision-makers noted that they are leveraging existing open source LLMs to adopt generative AI as a part of their organization’s AI strategy.1 With Snowflake as the data foundation to more than 9,400 companies and organizations around the world2, it is empowering all users to leverage their data with industry-leading open LLMs, while offering them flexibility and choice with what models they work with.

Now with the launch of Arctic, Snowflake is delivering a powerful, truly open model with an Apache 2.0 license that permits ungated personal, research, and commercial use. Taking it one step further, Snowflake also provides code templates, alongside flexible inference and training options so users can quickly get started with deploying and customizing Arctic using their preferred frameworks. These will include NVIDIA NIM with NVIDIA TensorRT-LLM, vLLM, and Hugging Face. For immediate use, Arctic is available for serverless inference in Snowflake Cortex, Snowflake’s fully managed service that offers machine learning and AI solutions in the Data Cloud. It will also be available on Amazon Web Services (AWS), alongside other model gardens and catalogs, which will include Hugging Face, Lamini, Microsoft Azure, NVIDIA API catalog, Perplexity, Together AI, and more.

Arctic Provides Top-Tier Intelligence with Leading Resource-Efficiency
Snowflake’s AI research team, which includes a unique composition of industry-leading researchers and system engineers, took less than three months and spent roughly one-eighth of the training cost of similar models when building Arctic. Trained using Amazon Elastic Compute Cloud (Amazon EC2) P5 instances, Snowflake is setting a new baseline for how fast state-of-the-art open, enterprise-grade models can be trained, ultimately enabling users to create cost-efficient custom models at scale.

As a part of this strategic effort, Arctic’s differentiated MoE design improves both training systems and model performance, with a meticulously designed data composition focused on enterprise needs. Arctic also delivers high-quality results, activating 17 out of 480 billion parameters at a time to achieve industry-leading quality with unprecedented token efficiency. In an efficiency breakthrough, Arctic activates roughly 50 percent less parameters than DBRX, and 75 percent less than Llama 3 70B during inference or training. In addition, it outperforms leading open models including DBRX, Mixtral-8x7B, and more in coding (HumanEval+, MBPP+) and SQL generation (Spider), while simultaneously providing leading performance in general language understanding (MMLU).

Snowflake Continues to Accelerate AI Innovation for All Users
Snowflake continues to provide enterprises with the data foundation and cutting-edge AI building blocks they need to create powerful AI and machine learning apps with their enterprise data. When accessed in Snowflake Cortex, Arctic will accelerate customers’ ability to build production-grade AI apps at scale, within the security and governance perimeter of the Data Cloud. 

In addition to the Arctic LLM, the Snowflake Arctic family of models also includes the recently announced Arctic embed, a family of state-of-the-art text embedding models available to the open source community under an Apache 2.0 license. The family of five models are available on Hugging Face for immediate use and will soon be available as part of the Snowflake Cortex embed function (in private preview). These embedding models are optimized to deliver leading retrieval performance at roughly a third of the size of comparable models, giving organizations a powerful and cost-effective solution when combining proprietary datasets with LLMs as part of a Retrieval Augmented Generation or semantic search service.

Snowflake also prioritizes giving customers access to the newest and most powerful LLMs in the Data Cloud, including the recent additions of Reka and Mistral AI’s models. Moreover, Snowflake recently announced an expanded partnership with NVIDIA to continue its AI innovation, bringing together the full-stack NVIDIA accelerated platform with Snowflake’s Data Cloud to deliver a secure and formidable combination of infrastructure and compute capabilities to unlock AI productivity. Snowflake Ventures has also recently invested in Landing AI, Mistral AI, Reka, and more to further Snowflake’s commitment to helping customers create value from their enterprise data with LLMs and AI.

Comments On the News from AI Experts
Snowflake Arctic is poised to drive significant outcomes that extend our strategic partnership, driving AI access, democratization, and innovation for all,” said Yoav Shoham, Co-Founder and Co-CEO, AI21 Labs. “We are excited to see Snowflake help enterprises harness the power of open source models, as we did with our recent release of Jamba — the first production-grade Mamba-based Transformer-SSM model. Snowflake’s continued AI investment is an important factor in our choosing to build on the Data Cloud, and we’re looking forward to continuing to create increased value for our joint customers.”

“Snowflake and AWS are aligned in the belief that generative AI will transform virtually every customer experience we know,” said David Brown, Vice President Compute and Networking, AWS. “With AWS, Snowflake was able to customize its infrastructure to accelerate time-to-market for training Snowflake Arctic. Using Amazon EC2 P5 instances with Snowflake’s efficient training system and model architecture co-design, Snowflake was able to quickly develop and deliver a new, enterprise-grade model to customers. And with plans to make Snowflake Arctic available on AWS, customers will have greater choice to leverage powerful AI technology to accelerate their transformation.”


“As the pace of AI continues to accelerate, Snowflake has cemented itself as an AI innovator with the launch of Snowflake Arctic,” said Shishir Mehrotra, Co-Founder and CEO, Coda. “Our innovation and design principles are in-line with Snowflake’s forward-thinking approach to AI and beyond, and we’re excited to be a partner on this journey of transforming everyday apps and workflows through AI.”

“There has been a massive wave of open-source AI in the past few months,” said Clement Delangue, CEO and Co-Founder, Hugging Face. “We’re excited to see Snowflake contributing significantly with this release not only of the model with an Apache 2.0 license but also with details on how it was trained. It gives the necessary transparency and control for enterprises to build AI and for the field as a whole to break new grounds.”

“Lamini’s vision is to democratize AI, empowering everyone to build their own superintelligence. We believe the future of enterprise AI is to build on the foundations of powerful open models and open collaboration,” said Sharon Zhou, Co-Founder and CEO, Lamini. “Snowflake Arctic is important to supporting that AI future. We are excited to tune and customize Arctic for highly accurate LLMs, optimizing for control, safety, and resilience to a dynamic AI ecosystem.”

“Community contributions are key in unlocking AI innovation and creating value for everyone,” said Andrew Ng, CEO, Landing AI. “Snowflake’s open source release of Arctic is an exciting step for making cutting-edge models available to everyone to fine-tune, evaluate and innovate on.”

“We’re pleased to increase enterprise customer choice in the rapidly evolving AI landscape by bringing the robust capabilities of Snowflake’s new LLM model Arctic to the Microsoft Azure AI model catalog,” said Eric Boyd, Corporate Vice President, Azure AI Platform, Microsoft. “Our collaboration with Snowflake is an example of our commitment to driving open innovation and expanding the boundaries of what AI can accomplish.”

“The continued advancement — and healthy competition between — open source AI models is pivotal not only to the success of Perplexity, but the future of democratizing generative AI for all,” said Aravind Srinivas, Co-Founder and CEO, Perplexity.We look forward to experimenting with Snowflake Arctic to customize it for our product, ultimately generating even greater value for our end users.”
“Snowflake and Reka are committed to getting AI into the hands of every user, regardless of their technical expertise, to drive business outcomes faster,” said Dani Yogatama, Co-Founder and CEO, Reka. “With the launch of Snowflake Arctic, Snowflake is furthering this vision by putting world-class truly-open large language models at users’ fingertips.”

“As an organization at the forefront of open source AI research, models, and datasets, we’re thrilled to witness the launch of Snowflake Arctic,” said Vipul Ved Prakash, Co-Founder and CEO, Together AI. “Advancements across the open source AI landscape benefit the entire ecosystem, and empower developers and researchers across the globe to deploy impactful generative AI models.”

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Vechain and SingularityNet Combine Blockchain + AI To Drive Sustainability and Build Advanced Enterprise-Grade Tools

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Vechain and SingularityNET, industry leaders in blockchain and artificial intelligence (AI) respectively, have announced their strategic collaboration. This partnering of technical giants unites powerful emerging technologies with the potential to radically change how the global economy operates, offering powerful enterprise-grade tools to tackle challenges in the field of sustainability and traditional businesses.

In particular, the alliance holds great promise for vechain’s ambitions with Boston Consulting Group, partners, collaborating on building ‘ecosystems’ wherein individuals and businesses are incentivised to act sustainably. SingularityNet’s AI capabilities offer immense potential to enhance and improve these ecosystems, utilising AI technology to pore over data, and improve their efficacy.

Vechain and SingularityNET intend to launch joint research initiatives to fortify the efficacy of each respective platform and ingrain the pair at the heart of future digital development. The combination of these technologies can equip businesses with intelligent tools, signalling the onset of a new phase in the era of digitisation.

Dr. Ben Goertzel, the visionary CEO of SingularityNET, expressed his excitement for the massive potential of this partnership:

“The last few years have taught the world that when the right AI algorithms meet the right data on sufficient processing power, magic can happen.

What’s even better is when the algorithms, data and processing are decentralized in deployment, ownership and control — which is exactly the sort of magic that’s going to happen putting the SingularityNET ecosystem’s AI algorithms together with vechain’s deep and diverse enterprise data, on the joint, secure distributed processing power of the two networks.

This combined power will be applicable to sustainability as one of our initial focus areas, but in the end extends across essentially all vertical markets. It’s hard to overestimate the potential here.”

Vechain’s CTO Antonio Senatore commented:

“We’re excited to be collaborating with leading Web3 AI platform, SingularityNET, combining our rich streams of enterprise data with SingularityNET’s powerful and versatile platform.”

“Blockchain and AI offer game-changing capabilities for industries and enterprises and are opening new avenues of operation. We look forward to working closely with the SingularityNET team to build out new services and continue to advance the fore of possibility in web3 and sustainability.”

Vechain and SingularityNET are enabling a new, more interconnected and automated world, driving new capabilities in the fields of industry and in particular, for action around sustainability.

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Deepdub and OOONA Announce Strategic Partnership to Expand AI-Based Dubbing Solutions to Global Entertainment and Media Clients

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deepdub

Deepdub, the leading AI-based audiovisual dubbing and language localization company, today announced a partnership with OOONA, a major media localization software provider. This collaboration will bring Deepdub’s advanced dubbing solutions to OOONA’s extensive entertainment and media clients worldwide.

Through this partnership, OOONA will implement a process for connecting their clients to Deepdub’s services. This will enable media companies and content creators worldwide to instantly access Deepdub’s innovative dubbing solutions. Companies will be able to submit their content localization needs with ease via OOONA’s platform and receive tailored proposals from Deepdub that leverage the power of AI emotion-prompting technology. Going forward, clients stand to benefit from more efficient workflows and access to groundbreaking dubbing capabilities unlocking flexibility and scale.

“OOONA’s unmatched expertise in media localization, honed from providing pioneering management and production tools to the biggest names in the sector, makes them an ideal partner,” said Ofir Krakowski, CEO and co-founder of Deepdub. “This collaboration gives us the opportunity to introduce our advanced AI dubbing technology to new clients across the entertainment industry and beyond.”

OOONA is trusted by leading media localizers, broadcasters and a vast user base spanning over 170 countries. “We continue to stay true to our mission of being the core platform that integrates anything our clients need, including any opportunities AI-based solutions bring for localizing audiovisual assets,” said Wayne Garb, CEO and co-founder of OOONA. “We are thrilled to collaborate with Deepdub and further strengthen the services we provide to our customers globally.”

About Deepdub

Deepdub aims to bridge the language barrier and cultural gap of entertainment experiences for international audiences across TV, Film, Advertising, Gaming and e-learning. We provide a high-quality localization service for entertainment content using deep learning and AI algorithms. Deepdub plugs into the post-production process of content owners and provides an end-to-end solution for all of their localization needs. Deepdub’s team consists of technology entrepreneurs, engineers, and scientists, as well as dubbing and post-production specialists with extensive industry experience. The advisory board features prominent media executives such as Kevin Reilly, who held the position of Chief Content Officer at HBO Max and president of TNT, TBS, and truTV, and Emiliano Calemzuk, the former President of Fox Television Studios.

For more information about Deepdub, visit https://deepdub.ai 

About OOONA

OOONA.Net Ltd (www.ooona.net) is a globally recognized provider of professional management and production tools for the media localization industry. Renowned for its state-of-the-art software catering to subtitling, voiceover, dubbing and captioning needs, OOONA’s modular, pay-as-you-go pricing model empowers users to tailor solutions to their unique requirements. Trusted by leading media localizers, broadcasters and a vast user base spanning over 170 countries, OOONA continues to trailblaze advancements in the field of media localization.

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